Ultimately, those companies that embrace new technology, shorten the amount of time it takes for the customer to get results, and is able to keep everyone informed of the process along the way will be the companies that prosper and flourish.  Those companies that continue with legacy systems will go the way of Blockbuster, Sears, and any number of brands that have fallen by the wayside.  Technology is a wave.  You can either ride it or you’ll get crushed by it.